Suite 8, 71 Victoria Crescent, Abbotsford VIC 3067
+61 403 311 727
info@zentiv.com.au

Transforming Operations Empowering People

Enhancing Customer Experience


Kick start your journey
Interaction and Process Design

At Zentiv, we specialise in crafting seamless interactions and efficient processes that drive customer satisfaction and business performance.

Operational Excellence

Operational Excellence is the backbone of sustained growth and efficiency. Zentiv partners with businesses to embed a culture of continuous improvement and operational agility.

Leader Development

Strong leadership and well-equipped teams are the cornerstones of success. Zentiv’s Coaching programs are tailored to unlock your leaders’ and teams’ full potential.

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Elevating Customer Experience, Driving Operational Excellence.

At Zentiv, we help organisations execute on strategy and sustainably transform their operations. With a focus on implementation rather than endless reports, our clients appreciate the practical changes that give them control of the customer experience and of business performance. From interaction and process design to value stream alignment, leader development and operational rhythm, we consistently deliver of our promise to transform organisations into better versions of themselves. 

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Chris Banks
Director & Founder
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Our Services

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Interaction Design
Using Customer Experience and Human Centred Design principles, we design conversations and digital interactions for customer experience and efficiency. We make design purposeful, fun and satisfying. Plus, we leave your team with skills that mean they can continue design without us.
Project management
Project and Change Management
Methodology agnostic, but experienced in Agile and Waterfall project management, as well as ADKAR and Lean Six Sigma, we work with your people to build change management into all projects to enhance sustainability. 
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Consulting Service
We help organisations solve complex challenges, adapt to change, and unlock their potential.
Our approach is collaborative, data driven, and tailored to your unique needs. We partner with you to deliver actionable insights and sustainable results

Our Projects

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Leadership Development

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Interaction Design

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Strategy Execution

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Coaching Programs

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Operational Rhythm

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Process Redesign

What Our Clients Say

Matt

I enjoyed working with Chris at TAL, and was always struck by his curious mindset, he brough a depth of expertise in business improvement and and utmost focus on execution. He could relate to all levels and stakeholders across the organisation and always brought a positive approach to tackle any size of problem.

Matt Paterson

Group Executive I COO I CCO

Jacob

I thoroughly enjoyed working with Chris on the implementation of a Continuous Improvement Framework. Chris provided a great amount of insight, leadership and focus that supported the strong realisation of benefit and engagement from the program.                                                                       

Jacob Packer

Business Optimisation Manager

Brody

Chris provided great guidance & insight. He has strong Continuous Improvement skills, so much so I looked to him as a mentor to build my skills. Chris had a strong focus on the benefit realisation of the project whilst keeping stakeholders engaged through the whole process.                                                            

Brody Walker

Senior Business Manager